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The Local Service Point is a call connection service operated by CENTAR Ltd
Registered in England & Wales

• https://centar.ltd

We may receive a referral fee from service providers.

© CENTAR Ltd. All rights reserved.

Terms & Conditions1. About The Local Service PointThe Local Service Point is operated by CENTAR Ltd, a company registered in England & Wales.We operate solely as a digital call connection and introduction service.We do not provide plumbing, electrical, repair, installation, or other trade services directly.⸻2. Nature of Our ServiceThe Local Service Point provides introductions between callers and independent service providers.When you contact us:• We may connect your call or share your details with an independent service provider
• The provider may contact you directlyWe do not:• Provide quotations
• Set pricing
• Negotiate contractual terms
• Supervise or manage services
• Oversee projects
• Collect payment from consumersWe are not a contracting party to any agreement formed between you and a service provider.Any contract for services is formed directly between you and the provider.⸻3. Independent Contractor StatusService providers connected through The Local Service Point:• Operate as independent businesses
• Are not employees, agents, partners, or representatives of CENTAR Ltd
• Are solely responsible for their own insurance, licensing, qualifications, and regulatory complianceNothing in these Terms creates any partnership, joint venture, agency, or employment relationship between CENTAR Ltd and any service provider.⸻4. No Warranty or GuaranteeWe do not guarantee:• Provider availability
• Response times
• Quality of workmanship
• Completion timelines
• Pricing
• Service outcomesWe make no representations or warranties, express or implied, regarding any service provider or services performed.⸻5. Limitation of LiabilityTo the fullest extent permitted by law, CENTAR Ltd shall not be liable for:• Any loss, damage, cost, or expense arising from services performed by a service provider
• Any indirect, incidental, or consequential loss
• Any dispute between you and a service providerNothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.⸻6. Consumer ResponsibilityBefore instructing a service provider, you are responsible for:• Agreeing the scope of work
• Confirming pricing
• Verifying insurance where appropriate
• Satisfying yourself as to the provider’s suitabilityYou are encouraged to obtain written confirmation of agreed terms directly from the provider.⸻7. Referral FeesWe may receive a referral fee from service providers for introductions made.This does not alter the contractual relationship between you and the service provider.⸻8. Call Recording & DataCalls to The Local Service Point may be recorded for operational, compliance, and quality assurance purposes.Further information is available in our Privacy Policy.⸻9. Website UseYou agree not to misuse this service or use it for unlawful purposes.We reserve the right to suspend or restrict access where misuse is reasonably suspected.⸻10. Changes to These TermsWe may update these Terms from time to time.The most recent version will always be available on our website.⸻11. Governing LawThese Terms are governed by and construed in accordance with the laws of England & Wales.

Privacy Notice1. Who We AreThe Local Service Point is operated by CENTAR Ltd, a company registered in England and Wales.We operate as a digital introduction service connecting callers with independent service providers.If you have any questions about this policy, you can contact us at:
[email protected]⸻2. What Information We CollectWhen you contact The Local Service Point, we may collect:• Your phone number
• Any information you provide during a call
• Voicemail recordings
• Postcode or location details
• Basic call metadata (time, duration)We do not collect payment information from consumers.⸻3. How We Collect InformationInformation is collected when:• You call The Local Service Point
• You leave a voicemail message
• You interact with our website
• You submit details through any contact forms (if applicable)Calls may be recorded for operational, safety, and training purposes.⸻4. How We Use Your InformationWe use your information to:• Connect you with an independent service provider
• Share relevant call details with that provider
• Maintain records of introductions made
• Improve our service
• Monitor quality and system performanceWe do not sell personal data.⸻5. Sharing Information with Service ProvidersWhen you contact The Local Service Point, your details and call information may be shared with an independent service provider for the purpose of responding to your request.All work is agreed directly between you and the provider.We do not control how providers use information once they receive it, and they are responsible for their own data handling practices.⸻6. Data RetentionWe retain call recordings and related data only for as long as reasonably necessary for:• Operational review
• Dispute resolution
• Quality monitoring
• Legal complianceData is not retained indefinitely.⸻7. Lawful Basis for ProcessingWe process personal data under the lawful basis of:• Legitimate interests — to connect consumers with service providers
• Consent — where applicable
• Legal obligation — where required⸻8. Your RightsUnder UK data protection law, you have the right to:• Request access to your personal data
• Request correction of inaccurate data
• Request deletion where appropriate
• Object to processing in certain circumstancesRequests can be made by emailing:
[email protected]⸻9. Website Data and CookiesOur website may collect limited technical information such as:• IP address
• Browser type
• Device informationThis is used for basic analytics and site functionality.We do not engage in behavioural advertising tracking on this site.⸻10. SecurityWe take reasonable technical and organisational measures to protect personal data.However, no system can be guaranteed 100% secure.⸻11. Changes to This PolicyWe may update this Privacy Policy from time to time.The most recent version will always be available on our website.